Frequently Asked Questions

Standard delivery typically takes 2–7 business days once your order has shipped. Please note that because some of our products are sourced from suppliers outside South Africa, certain items may take a little longer to arrive than locally-stocked products — we always aim to keep you updated on your order status along the way.

Yes — once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order anytime from your account page.

Currently, Bellezza ships within South Africa only. We're working on expanding to more regions — join our newsletter to be the first to know when that changes.

Contact us within 48 hours of delivery with a photo of the item, and we'll arrange a replacement or refund — no hassle.

Yes — inclusivity is core to how we choose products. We only stock skincare, makeup, and haircare formulated and shade-matched to perform across the full spectrum of skin tones, not just a narrow range.

Every brand we carry is vetted for cruelty-free, ethical formulation before it earns a place on Bellezza. No exceptions.

Each product page includes detailed descriptions and shade guidance. If you're still unsure, reach out to us directly and we'll help you find the right match.

We accept major credit and debit cards, along with other secure payment options available at checkout.

Unopened items can be returned within 30 days of delivery for a full refund. Opened beauty products can't be returned for hygiene reasons, unless the item arrived damaged or faulty.

Reach out anytime through our Contact page, and our team will get back to you as soon as possible.